At Binalong Beach & CO we offer free standard shipping on orders for delivery within Australia. We can arrange for expedited orders too, and these have a $20 charge per towel, $5 per sunscreen.
Orders for delivery within the greater Hobart area will be delivered in person by one of our friendly staff.
As of 29th April, 2020 we offer shipping to the U.S.A. for a flat rate of $AU 20 per shipment. Orders destined for the U.S.A are shipped via Australia Post.
Your satisfaction means everything to us! Contact us at [email protected] to ask any shipping questions, big or small.
Binalong Beach & CO accepts Returns for ‘change of mind’ but only if the item has been unopened, unused and in their original packaging at the shipping cost of the purchaser.
Unwashed and unused items in their original condition may be returned or exchanged once approved by our Customer Service Team within 90 days of order receipt.
Once your Return has been approved please post your item along with your Order Confirmation Number to:
Binalong Beach & CO
2 Queen Street,
Sandy Bay, TAS 7005, Australia
As Binalong Beach & CO is not liable for the loss of an item being returned, we recommend that it be returned through registered mail.
Binalong Beach & CO will offer refunds on products due to ‘change of mind’, provided it is unopened and in the original packaging. However, we will not pay for packaging or shipping of ‘change of mind’ returns.
Refunds or exchanges will be processed within 90 days of the original purchase date. Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase). Sale items are subject to the same returns policy.
Please note that Refunds can take up to 10 working days to process.
Cancellation / Return / Exchange Policy
ORDER CHANGES AND CANCELLATIONS
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning us. Orders are usually dispatched within 2 working days.
All products are checked prior to posting, however, should a product be defective, Binalong Beach & CO will replace the product. You have up to ninety (90) days, from the date of purchase date, to notify Binalong Beach & CO about an issue with your purchase. Notification must include a photo of the fault. If you are returning or exchanging a faulty, damaged or incorrect item, Binalong Beach & CO will pay for the packaging and postage costs. However, we are unable to offer free delivery for 'change of mind' returns or exchanges. For further assistance, please contact [email protected]
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