All our candles are handmade with love. Each candle is warped in a white cellophane bag with a gorgeous ribbon. This would be the perfect gift for your loved ones or decorate your home.
To avoid wax spills and furniture damages, please ensure you have placed your candle on a trinket dish or a heat-proof surface.
As each sculpted candle is individually hand-poured, please allow slight imperfections like frosting, bubbles, or texture. Please note that they are not faults, it is because of the humidity and the nature of pure soy wax.
When you place an order to purchase a product with TBS, we will send you an email confirming receipt of your order and containing the details of your order. Your order contains an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email, we send to you confirming that we have dispatched the product from our warehouse. That acknowledgement will be complete at the time we send the Dispatch Confirmation Email to you.
We want you to be happy with you’re the Blossom Candles Purchase. If there is any issue with your order please email email@example.com with information and/or images detailing the issue and someone from our customer service team will be in touch. We offer full refunds or replacements for faulty items. Photo’s must be supplied.
Cancellation / Return / Exchange Policy
Please note we are not responsible for any damage or melting once our candles have been delivered successfully. We take care when delivering, so it's your responsibility after. Do not leave the candles out in the sun directly, or outside for long periods of time.
Change of Mind Returns
We want you to have a best experience with our Candles. We accept returns within 14 days of dispatch, provided products are unused and in perfect condition. Please be note that shipping costs for returns and exchanges are at customer's own expense and we are highly recommend using a registered service for returns to avoid the delays and lost item. To enquire about making a return or exchange, please email firstname.lastname@example.org with your order number, reason of return and details of the item/s you'd like to return.
Please send return/exchange items to the address below. Once we have received your item, please allow 3 to 4 business days for us to process this.
Address: PO Box 246 New Town TAS 7008
Please make sure keep all of the original packing material as this is an important part of our product, and we’ll provide you with instructions
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