COVID-19 Shipping Update. Due to COVID-19 there may be some shipping delays with Australia Post. Thank you for your patience during this time.
How much is shipping within Australia?
$10 flat rate for standard shipping. Express shipping within Australia is $20. If your order is over $70 standard shipping is free!
Once your order has been dispatched (same business day if ordered before 3pm) , you will receive a shipping confirmation email. Your email will contain your Australia Post tracking details.
Please ensure you regularly check the email (and your junk folder, just in case) used when placing your order, as this is where all following emails will be sent.
How much is international shipping?
International shipping is a flat fee per order with both standard and express options as outlined below. International shipping costs in $AUD.
International shipping prices:
- Standard Shipping to New Zealand - $19.99
- Express Shipping to New Zealand - $29.99
- Standard International Tracked Shipping - $26.00
- Express Tracked International Shipping - $40.00
At this stage we only have discounted international shipping for our New Zealand customers.
All orders are sent with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email. Please ensure you regularly check the email used (and your junk folder) when placing your order, as this is where all emails will be sent.
*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. One Small Step cannot be held responsible for additional charges.
How long does it take for my order to be delivered once it has been sent? And when will it be sent?
We ship every business day and generally ship on the same day if you order before 3pm (excluding weekends).
We ship with Australia Post, please see below for recommended delivery times, due to COVID-19 there may be some delays on top of these recommended delivery time.
For all orders to Tasmania and Victoria between 2-5 Business days.
For all other interstate orders 3-10 Business days.
For International orders: Delivery times differ based on your country. Please check the Australia Post website for more clarity.
Pre Order Products:
If you order a pre order product with another product that isn't pre order we will send them both together when they are both in stock.
If you need to receive the other items prior to the pre order coming in, you need to place a separate order, as shipping costs need to be covered. Please email us at firstname.lastname@example.org if you have any questions.
We are more than happy to refund products if there is an issue or if they are defective. Please get in contact with us ASAP to organise any refunds.
Cancellation / Return / Exchange Policy
Can you return products?
Please email us ASAP and we will work with you on a case by case basis.
Shipping and handling will not be refunded.
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